Terms & Conditions

Terms and conditions of sale

1 DEFINITIONS

1.1 “Buyer” means the individual or organisation who buys or agrees to buy the Goods from the Seller 1.2 “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977 1.3 “Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions 1.4 “Goods” means the articles that the Buyer agrees to buy from the Seller; 1.5 “Seller” means Goldsboro Books Limited registered at 23-25 Cecil Court London WC2N 4EZ that owns and operates www.goldsborobooks.com 1.6 “Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller 1.7 “Website” means www.goldsborobooks.com

2 CONDITIONS

2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer. 2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer. 2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions. 2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller. 2.5 Any complaints should be addressed to the Seller’s address stated in clause 1.5.

3 ORDERING

3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason. A completed order does not mean an accepted order by the Seller. When books are dispatched the Seller agrees the order. 3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days. 3.3 By placing an order on www.goldsborobooks.com or directly from our premises you agree to receive emails from Goldsboro Books Limited and you can opt out at any time. 3.4 Prices may be changed at any time without further notice. We reserve the right to change our listed prices at any time without further notice. If you have preordered but not yet paid for a product, we reserve the right to charge the new price without further notice. If you are a member of a subscription please note that your discount only applies whilst you remain a member. If you cancel your membership, your discount immediately ceases and you will pay the full price of books that you have ordered but we have not yet processed.

3a PREMIER MEMBERSHIP

If you join the PREMIER MEMBERSHIP you agree to take the first three books at the start of your membership. After the first 3 months the membership will carry on and the PREMIER MEMBERSHIP FEE will be processed automatically. As a member you will receive 15% off purchases on all books in the months you are a member as well as access to exclusive editions. However, you can opt-out four times (all you need to do is give us 30 days notice) but you must commit to take a minimum of 8 titles per year. Memberships will be reviewed periodically and may be cancelled if the conditions are not satisfied. This includes but is not limited to lack of payment or responses to any communication made for 3 months of your membership. We require 30 days notice for cancellation requests. Any queries should be directed to premier@goldsborobooks.com.

3b FELLOWSHIP

If you join the Goldsboro Science Fiction and Fantasy Fellowship (GSFF), your subscription will continue until you cancel. As a member, you will receive 15% off purchases on all books in the months you are a member; you will also have access to exclusive titles. You can opt-out of monthly choices 4 times per subscription year (from initial purchase) without cancelling. If you cancel, you will need to rejoin again when subscription places become available. Cancellation requests will be effective from the month following in which they are made. Please note, you can cancel at any time. Memberships will be reviewed periodically and may be cancelled if conditions are not satisfied. This includes but is not limited to lack of payment or responses to any communication made for 3 months of your membership. In order to opt-out, all you need to do is email us. Your subscription will automatically be reinstated the following month. We do require 30 days notice to opt-out of a book. Any queries should be directed to gsff@goldsborobooks.com.

4 PRICE AND PAYMENT

4.1 The price of the Goods shall be that stipulated on the Website. The price is exclusive of VAT. The price excludes delivery charges. 4.2 The total purchase price, including delivery charges, will be displayed in the Buyer’s shopping cart prior to confirming the order. 4.3 After the order is received the Seller shall confirm by email the details of your order, description and price for the Goods.

5 RIGHTS OF SELLER

5.1 The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order. In the event that the publisher increases or decreases the cover price of a title we will automatically increase or decrease your order price. 5.2 The Seller reserves the right to withdraw any goods from the Website at any time. 5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order. 5.4. The Seller reserves the right to change specifications of limited editions due to production issues should they arise without issuing notification. 5.5 The Seller reserves the right to limit sales of books to one copy per order. 5.6 Images for special editions on the website are digitally constructed by the publisher and may differ from the final product. The final product may occasionally differ due to discrepancies caused by the production process.

6 AGE OF CONSENT N/A

7 WARRANTY

The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.

8 DELIVERY

8.1 Goods supplied within the UK will be dispatched within 3-5 working days (it may take slightly longer during busy periods) by 1st class tracked signed for service and will normally be delivered within 2 – 3 working days of acceptance of order. 8.2 Goods supplied outside the UK will be dispatched within 5-7 working days of acceptance of order (it may take slightly longer during busy periods) and will normally be delivered within 10-21 working days (it may take longer due to random customs check). 8.3 If you purchase a number of titles that are released in the future we will send them separately and P&P will be charged accordingly to reflect the additional shipping cost. Time is of the essence in the Seller's performance of its obligations. We will dispatch orders by date of availability and will no longer be able to collate orders to dispatch together in order to achieve faster delivery times. 8.4 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund. 8.5 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. 8.6 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. The Buyer must promptly inform the Seller if and when a delivery address needs to be updated before a subscription renewal or availability of pre-orders. If the Buyer receives an internal invoice with an incorrect address, the Seller must be contacted and informed within 48 hours to update. 8.7 Various items will be dispatched from different locations. Items from the same order may be delivered separately. 8.8 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods. 8.9 If your delivery method is 'Collect from store', books will need to be collected within 3 weeks. If they are not collected in good time they will be shipped to you, and shipping costs will be charged to your card.

9 CANCELLATION AND RETURN

9.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller email: enquiries@goldsborobooks.com within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. 9.2 Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective. 9.3 If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller email: enquiries@goldsborobooks.com within 7 working days of receipt of the Goods. 9.4 Goods must be returned by the Buyer and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any, and return postal charges) within 30 days of cancellation. However, if the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer. 9.5 Goods to be returned must clearly show the order number obtained from the Seller on the package. 9.6 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.

10 UPDATING PAYMENT INFORMATION

10.1 If payment is declined when processing your order, we will send a secure payment link. 10.2 If payment details need to be updated for a pre-order or subscription, you will need to get into contact with us at enquiries@goldsborobooks.com. Changing and/or updating these details cannot be done through our website. 10.3 Books held for longer than 3 months will be released back into stock if there is no response from customers when communication is made - this includes membership books and special editions in high demand.

11 FLAWS AND DAMAGES

Whilst we pride ourselves in supplying collectable books in the highest quality, there may be instances where our high standards cannot be met due to the production process. What is considered a flawed or damaged book will be assessed based on the general quality of a title we have received. Production flaws may include but are not limited to imperfect sprayed edges, minimal creasing, wrinkles or dents to the book or dust jacket, small stains, discolouration, light scratches, removable residue, blemished edges, bleeding onto pages, wavy pages. If there is an issue with the book you have received, please provide photographic evidence so that we can assess it and provide a solution.

12 REQUESTED NUMBERS

Where specific numbers are requested for numbered books, we will endeavour to fulfil them as often as possible. Specific numbers cannot always be guaranteed due to a number of factors including but not limited to identical requests, flaws, damages and limitation number. Number requests must be added to your order using the order notes box at checkout. We cannot accept number requests after your order has been confirmed, either by email or telephone.

13 EARLY ACCESS/ BOOKS BOUGHT SECONDHAND

We will grant you access to purchase sequels if you have bought other books by that author or the previous book(s) in the series directly from us. Owning any previous books in the series does not guarantee you an order for any sequel book(s) – this is subject to availability, order confirmation, and whilst stocks last. We will not accept requests for transfer of ownership for books and/or requested numbers which have been bought on the second-hand market. You may request access to sequels at the point when we have offered the sequel book(s) to previous buyers but procuring books via the second-hand market does not guarantee you direct access, a secure order, and is subject to availability.

14 LIMITATION OF LIABILITY

Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

15 WAIVER

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

16 FORCE MAJEURE

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, pandemic, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

17 SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

18 CHANGES TO TERMS AND CONDITIONS

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

19 GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.